Lyris User's Guide
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Problem: NT setup exits during the TCP/IP check
Table of Contents
· Introduction
· Email Commands
· Web Interface for Users
· Server Administrator
· Site Administrator
· List Administrator
· Other Topics
· Add-On Packages
· Installing and Upgrading
· · Installing Lyris List Manager
· · · Moving a Lyris List Manager Installation to a New Machine
· · · Installing Lyris List Manager as a Windows Service
· · · Do I need a mail server in order to run Lyris List Manager?
· · · What is the TCP/IP check for?
· · · Problem: NT setup exits during the TCP/IP check
· · · Installing the Web Interface on a separate Web Server
· · · Living with a Firewall
· · Installing Lyris List Manager on Unix
· · Mail Server Coexistence
· · Upgrading to Lyris List Manager from Another List Manager
· · Troubleshooting
· Appendix
· Frequently Asked Questions

Problem: NT setup exits during the TCP/IP check

The Setup program tries to determine what TCP/IP address your hostname uses. It does this by asking your DNS server. If your DNS server does not know what TCP/IP address your hostname should use, the Setup program is unable to continue.

If Setup exits, you should bring up a DOS window, and type "ping.exe hostname", substituting your host name of "hostname". The ping should succeed. If it fails, then your TCP/IP configuration is incorrect and you should talk to your system administrator.

Another common problem is that the TCP/IP "netmask" is set incorrectly. If ping succeeds, you should check that.

There is a known bug in RAS for Windows NT 4.0 that prevents Lyris List Manager from running. RAS for Windows NT 3.51 is not a problem. To fix this problem, install the Service Pack 3 for Windows NT 4.

Other pages which link to this page:
  • Installing Lyris List Manager
  • Page 507 of 629