Reports: Mailing Reports: Delivery Statistics
Delivery Statistics tell you the progress of your mailings, and how successful they have been.
Finding a Mailing
Ten mailings for the list are displayed in Reports: Mailing Reports: Delivery Statistics. You may change the sorting order of the mailings by clicking the up or down triangles next to ID, Name, Size, Sent, OK, Soft, Hard, Created, or Status. By clicking the top triangle, the sort order will be ascending (a-z); clicking the bottom arrow makes the sort order descending (z-a). Click on next to see the next ten mailings, previous to see the last ten.
The sort options are:
ID
The ID number ListManager has assigned this mailing.
Name
The name you have given this mailing.
Size
The total number of recipients ListManager is trying to send to.
Sent #
The number of the total recipients that ListManager has finished delivering to, either successfully or unsuccessfully.
Sent %
The percentage of the total recipients that ListManager has finished delivering to, either successfully or unsuccessfully.
OK #
The number of recipients who have received the message. Note that a portion of these may be later returned as a bounce. Those bounces are not recorded here.
OK %
The percentage of recipients who have received the message.
Soft #
The number of prospective recipients who did not receive the message due to a soft bounce. A soft bounce is an undeliverable message which may or may not be due to a permanent problem. Examples of soft bounces:
-The receiving mail server disconnects while sending the message
-The receiving mail server returns an error message below 500 in the SMTP transaction (mailbox full, for example) .
Soft %
The percentage of prospective recipients who did not receive the message due to a soft bounce.
Hard #
The number of prospective recipients who did not receive the message due to a hard bounce. A hard bounce is an undeliverable message which is probably due to a permanent problem with the address. Examples of hard bounces:
-Email addresses with malformed domains (janedoe@.aol.com, for example),
-The receiving mail server returns an error message 500 or above in the SMTP transaction (user does not exist, for example).
Hard %
The percentage of prospective recipients who did not receive the message due to a hard bounce.
Created
The date the mailing was created.
Status
Whether a message is new, currently sending, performing a retry, or is done.
Viewing a Mailing
To view a mailing, click on the mailing name. You will be taken to the Reports: Mailing Reports: View Mailing screen, where you can view the mailing, the recipients, the log and where it is in the queue.
Seeing the Recipients
To see information about the total recipients, who has been successfully sent to, and information about opens, clickthroughs and clickstream, click on the number next to a mailing in the Size column. You will be taken to the Reports: Mailing Reports: View Mailing: Recipients screen.
Download as a File
Click on the disk icon to download your delivery statistics in csv format. This file can be opened and read using Excel and other programs.
More
1. Reports
2. Reports: Tracking Statistics
1. Reports: Mailing Reports: View Mailing
2. Reports: Mailing Reports: View Mailing: Message Body
3. Reports: Mailing Reports: View Mailing: Message Header
4. Reports: Mailing Reports: View Mailing: Recipients
5. Reports: Mailing Reports: View Mailing: Log
6. Reports: Mailing Reports: View Mailing: Mail Queue
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