Opens/Forwards Tracking

You may see how many of your members opened your HTML or multipart message if you enable opens tracking when you create your mailing. You may also detect who has HTML capability at the same time.

ListManager is able to detect opens and HTML capability by inserting a 1x1 invisible gif in the HTML portion of your message. When a recipient opens the message, ListManager can register that they did so and that they have HTML capability. If a user can only read text, or if their email client or ISP prevents gif files from being retrieved automatically, you will be able to detect opens for that user only if the user clicks through on a link.

Note that if you create a text body only and select this tracking, your mailing will be sent in multipart alternative, meaning a text and HTML body will be sent. Otherwise, opens and HTML capability could not be tracked. If you dislike the appearance of the automatically generated HTML, create an HTML section for your mailing.

1. Create a new mailing, but before saving your message, click the Tracking Tab.

2. To track how many people open your message, select yes for Track Opens. If opens are tracked, forwards will be automatically tracked as well.

3. To track whether recipients can receive HTML, select yes for Detect HTML Capability.

4. Continue composing your message. When you're finished, click Save or Save and Test.