Reports: Mailing Reports: Delivery Statistics
Delivery Statistics tell you the progress of your mailings, and how successful they have been.
For a complete listing of all reports, see the Map on the Reports page in the ListManager web interface.
Delivery Table
A chart of recent deliveries for this list, and how successful they have been. Click on the mailing name to view the mailing. Click on a number to view and download recipient information. Click on the date created to view a chart of mailing counts over time.
The delivery table is an overview of the success and failure rates of your recent mailings.
Finding a Mailing
Ten mailings for the list are displayed at a time. To view more than ten mailings at a time, click on Show More. Repeatedly clicking on Show More will show greater numbers of mailings at a time.
You may change the sorting order of the mailings by clicking the up or down triangles next to ID, Name, Size, Sent, OK, Soft, Hard, Created, or Status. By clicking the top triangle, the sort order will be ascending (a-z); clicking the bottom arrow makes the sort order descending (z-a). Click on next to see the next ten mailings, previous to see the last ten.
The sort options are:
ID
The ID number ListManager has assigned this mailing.
Mailing Name
The name you have given this mailing.
Size
The total number of recipients ListManager is trying to send to.
Sent #
The number of the total recipients that ListManager has finished delivering to, either successfully or unsuccessfully.
Sent %
The percentage of the total recipients that ListManager has finished delivering to, either successfully or unsuccessfully.
OK #
The number of recipients who have received the message. Note that a portion of these may be later returned as a bounce. Those bounces are not recorded here.
OK %
The percentage of recipients who have received the message.
Soft #
The number of prospective recipients who did not receive the message due to a soft bounce. A soft bounce is an undeliverable message which may or may not be due to a permanent problem. Examples of soft bounces:
-The receiving mail server disconnects while sending the message
-The receiving mail server returns an error message below 500 in the SMTP transaction (mailbox full, for example) .
Soft %
The percentage of prospective recipients who did not receive the message due to a soft bounce.
Hard #
The number of prospective recipients who did not receive the message due to a hard bounce. A hard bounce is an undeliverable message which is probably due to a permanent problem with the address. Examples of hard bounces:
-Email addresses with malformed domains (janedoe@.aol.com, for example),
-The receiving mail server returns an error message 500 or above in the SMTP transaction (user does not exist, for example).
Hard %
The percentage of prospective recipients who did not receive the message due to a hard bounce.
Created
The date the mailing was created.
Status
Whether a message is new, currently sending, performing a retry, or is done.
Viewing a Mailing
To view a mailing, click on the mailing name. You will be taken to the Reports: Mailings: View Mailing screen, where you can view the mailing, the recipients, the log and where it is in the queue.
Seeing the Recipients
To see information about the total recipients, who has been successfully sent to, and information about opens, clickthroughs and clickstream, click on the number next to a mailing in the Size column. You will be taken to the Reports: Mailing Reports: View Mailing: Recipients screen.
Download as a File
Click on the disk icon to download your delivery statistics in CSV format. This file can be opened and read using Excel and other programs.
Mailings Count
Charts of how many mailings this list has sent over time, per list, by status and by number of retries. Also, a chart showing the number of mailings for all of your lists.
Number of Recipients
Charts of how many members received your mailings, over time for your list, and per mailing.
Send Success Statistics
Charts of how successful your mailings have been reaching members, over time and per mailing.
Send Failure Statistics
Charts of how your mailings have failed to reach members, over time and per mailing. These statistics aggregate both hard and soft bounces.
Bounce Statistics
Charts of how your mailings have failed to reach members, or bounced, broken down into soft and hard bounces.
A soft bounce is an undeliverable message which may or may not be due to a permanent problem. Examples of soft bounces:
-The receiving mail server disconnects while sending the message
-The receiving mail server returns an error message below 500 in the SMTP transaction (mailbox full, for example).
A hard bounce is an undeliverable message which is probably due to a permanent problem with the address. Examples of hard bounces:
-Email addresses with malformed domains (janedoe@aol.cmo, for example),
-The receiving mail server returns an error message 500 or above in the SMTP transaction (user does not exist, for example).
More
1. Reports
1. Reports: Mailing Reports: Delivery Statistics
2. Reports: Mailing Reports: Mailing Statistics Table
3. Reports: Mailing Reports: Tracking Statistics
4. Reports: Mailing Reports: Refer-a-Friend Statistics
5. View Mailing
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