Utilities: Administration: Internationalization and Localization: International Charsets
The Internationalization feature allows you to create content and send mailings in languages that require characters that are not part of the standard ASCII character set.
Before you enter any content into the web interface you must select the character set that you want to use for this content. If the character set you want to use does not exist in the drop-down listbox, your server administrator can create it here (see below).
Note that to use international character sets, this feature must be enabled by a server administrator. For more information on this, see Utilities: Administration: Servers: Server Settings: Advanced: Enable Features. If this feature is disabled, ListManager defaults to the ISO-8859-1 character set and 8bit encoding.
How Do Character Sets Work?
A character set is a collection of symbols that represent the printable characters of a language. There are many standard character sets in use today. The correct character set choice for a message will depend on its language and on which character set is likely to be supported by the mail clients that your message recipients will use. Some languages are supported by multiple character sets and some character sets might be used for multiple languages. Additionally, your operating system, web browser and/or text editor will help determine which character set would be used to compose a message. Also, you should be sure that your recipients are likely to have that character set installed on their systems and that their email client is capable of using alternate character sets. Note that some web-based email clients may not support international character sets.
Extended characters are characters beyond the standard 7-bit ASCII characters. These are the characters that usually differ between character sets. The 7-bit ASCII characters are part of most character sets used for email messages and web pages.
Encoding is used to convert an 8-bit message into a 7-bit message. Most English language messages only use 7-bit characters. 8-bit characters are used for special symbols and additional characters for other languages. Since it is possible that someone may be using an older mail server that cannot handle 8-bit messages properly, messages that include 8-bit characters are often encoded to 7-bits using either quoted-printable or base64 encoding methods. This is not a requirement though.
The quoted-printable encoding is used when the majority of the characters in a message can be represented by 7-bits. In this case, only the 8-bit and certain 7-bit characters are encoded making the encoded message body mostly readable. If the message contains a significant number of 8-bit characters, base64 encoding might be more space efficient.
Note that mail-merge tags will not work properly with message bodies that are encoded to quoted-printable or base64. This is because the merge tags will also be encoded which will cause them to be corrupted. Some merge tags may appear to work properly with quoted-printable encoded messages because the tags didn't have any characters that required encoding. However, the data that is returned will be interpreted as quoted printable which could cause the results to be corrupted. Because of this, the default encoding for messages is 8-bit which means that the characters are not changed. Mail servers that cannot handle 8-bit messages should be extremely rare. It is highly unlikely that anyone who is accustomed to receiving messages in alternate character sets would be using a mail server that didn't support 8-bit messages.
Creating a New Charset
If the character set you are looking for is not available in ListManager, you can create a new one by clicking the create new charset button.
Name
Enter a Name for the new character set. The charset you are adding should be valid and that users will be able to view it. The Name is the charset name and must be the same as what the standard for that charset specifies.
Description
The Description field is purely informational and is only there to aid in referencing this particular character set when looking for the correct character set in the list.
The ID number will be automatically created for you, in sequential order. This will then be available to you when you create new content or a new mailing. See Content: New Content: Internationalization and Mailings: New Mailing: Internationalization for more information.
The Name and Description should contain only standard ASCII characters since these fields are displayed in parts of the web interface that may not be displayed in the same character set.
More
1. Utilities: Administration: Server: Internationalization and Localization: International Charsets
2. Utilities: Administration: Server: Internationalization and Localization: Translations
2. Utilities: Administration: Server: Internationalization and Localization: Translations: Keys
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