Adding, Validating and Syncing Servers
Connecting Your Hosting Servers to Your Billing Server
If you only have one server, and you are running billing on that server, you may skip this step. Otherwise, you must configure your other servers so your billing server can communicate with them. Note that the billing server must be able to talk to your other servers on ports 2020 and 2021.
For Servers Running 6.x and Higher:
1. Log into ListManager on one of your hosting servers.
2. Go to Utilities: Administration: Server: Server Settings: Security: GUI Hosts.
3. Enter the TCP/IP address of your billing server in LCP Hosts and TCLPORT Hosts.
4. Click on Save.
5. Repeat for each server you'd like to be able to monitor or bill.
For Servers Running 5.x and Lower:
1. Log into ListManager as a Server Admin on one of your non-billing servers.
2. Click on Server Config.
3. Enter the TCP/IP address of your billing server in LCP Hosts.
4. Click on Save.
5. Repeat for each server you'd like to be able to monitor or bill.
IMPORTANT NOTE: Most administrators do not change the LCP and TCLPORT passwords and ports. Lyris does NOT recommend that you change these settings. However, if you have changed them, they should be the same on ALL of your servers so they can communicate with one another.
Creating Hosting Servers in Your Billing Server
When you add a new server to your list hosting network, it will need to be created in the billing server.
1. Go to Utilities: Administration: Billing: Servers.
2. Click on Create New Server.
3. Enter a Name for the server (e.g., Lists).
4. Enter the server's Host Name for the server (e.g., lists.example.com or the TCP/IP address).
5. Enter any Comments you'd like to record for this server.
6. Click on Save.
7. Repeat for each server you'd like to be able to monitor or bill.
Make Your Hosting Servers Save Billing Information
The ListManager Billing System keeps track of your hosting servers' activity by reading the logs. Therefore, it is important that the hosting servers are keeping logs.
1. Log into ListManager on one of your hosting servers.
2. Go to Utilities: Administration: Server: Server Settings: Automatic Maintenance: Logging.
3. Set Enable Logging to Yes, Log All Messages that ListManager Sends to Mailing Lists.
4. Click on Save.
Validating and Syncing Servers
Servers must be validated and synched before almost any changes can be made in the billing system.
Validation compares all information on the billing server with the hosting servers. If any differences appear, the information in the billing system needs to be updated. Once you have validated a server, the Validated field will be updated, as well as Version information.
Sync resolves any inconsistencies between the billing server and the hosting servers. Any time a change is made on a hosting, server, sync will need to be performed so that the billing system can be updated with the new server information.
Validating all Servers
5. Go to Utilities: Administration: Billing: Servers.
6. Click on Validate All Servers to validate all of your hosting servers.
7. If validation is successful, click on OK. If not, see Validation Errors (below).
Validating Selected Servers
1. Go to Utilities: Administration: Billing: Servers.
2. Select the servers you'd like to validate by clicking on the box next them..
3. Click on Validate Selected Servers.
4. If validation is successful, click on OK. If not, see Validation Errors (below).
Validation Errors
Two types of errors may appear:
LCP Error
Your billing server is unable to communicate with the hosting server. See Connecting Your Hosting Servers to Your Billing Server above.
Errors Were Found, Click Here to Fix
Your billing server does not have information it needs to perform billing. Most likely, there are lists that are not assigned to a customer.
To correct these errors, click on Click Here to Fix. You will be taken to a page that will display the errors. To correct them, click Fix Selected Objects. Doing so will make an entry for these lists, sites or servers in your billing database tables. You may then assign an owner or perform other tasks once these objects are fixed.
More
1. Billing
3. Adding, Validating and Syncing Servers
5. Creating Additional Charges
8. Assigning Hosting Plans, Charges and Lists
10. Running Bills
15. Billing Reports
17. Viewing a Customer's History
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