Here is a list of the some of the most commonly-asked questions about the account management features of Lyris HQ. To show the answer, click the question. To hide the answer, click the question again.
If you're an agency, follow the steps to create an organization. In the Organization Details section of the Create Organization page, click the Parent Organization drop-down list, and then choose a parent organization. The organization you are creating will then be a subaccount of the parent organization you chose.
A seat is the same as a unique login, or a user. Check your contract to verify the number of seats you’re committed to. A subaccount does not come with a seat because you can assign the same user to administer all of your subaccounts if you want. Also, your contract includes the number of clients you can support. You can set up one client per subaccount and some agencies prefer to group multiple clients into one subaccount.
If you have an agency license with only one seat, that means only one login or user comes with your package. You can use the same user to manage all of your subaccounts. If you create new users in any of your subaccounts or within the agency, they will incur additional seat charges for you.
Each of your subaccounts can have its own white labeling. We’re working on domain masking; in the future, we plan to allow different domain masking for each subaccount.
Lyris HQ provides much more than just email. It is an integrated marketing tool that lets you manage all of your online campaigns in one location. Besides email, it comes with unlimited Email Test audits, web analytics tracking, and landing pages. An interactive dashboard lets you manage your various marketing activities in place.
With Lyris HQ, you can track how all facets of your campaign are doing, not just email. For example, for a specific campaign, you can create a landing page, and then measure the response from email recipients vs. people who come from organic search or paid search. If your visitors enter specific information into your site, we can update their profiles and follow up with the appropriate messaging. Each interaction with your customers helps to create a richer data profile that lets you target customers with more relevant content and improve your conversion rate.
Billing is based upon the number of clients you’re supporting (see the first question in this topic re creating subaccounts), the number of seats you’ve purchased and whatever other terms you have in your contract (e.g., email volume). If you’re not using Agency Edition and are interested in it, please contact your Sales Representative or Account Manager.
We support our agency customers and we rely on our agencies to support their clients who use Lyris HQ.
By the fifth day of each month, you will have access to a monthly usage report for your previous month's usage. It has details for email sent, audits, page view and more and all explanations are inside the report. If you are an agency, it will break down the usage for each of your subaccounts.
To view the usage reports
In the upper right area of the screen, click Settings.
The Settings page appears.
2. In the Organizations section, click the name of the organization you want.
3. On the Organization Details page in the Reports section, click the month for which you want to review usage.
The report opens in MS Excel.