All customers should be validated periodically to check for errors in their accounts. A good time to do this is just before each billing cycle. To do so:
1. Go to Utilities: Administration: Billing: Customers: Configure.
2. Click Validate all Customers.
3. A report will be generated showing any customer accounts that have errors (e.g., customer has no lists assigned; or no expiration date for credit card).
4. Click Editto change the customer information.
Lyris, Inc. Self-Serve Portal:
6401 Hollis Street., # 125
Emeryville, CA 94608
Customer Support:
1-888-LYRIS-CS (1-888-597-4727)
or
1-571-730-5259
Hours:
Monday through Friday
6:00 a.m.--6:00 p.m. PST
http://www.lyris.com/customer-service/contact-support/