A custom domain allows you to use your domain name even though you are sending through our network. Your customers see your custom domain where they would otherwise see the domain name of your Lyris server.
For example, if the name of your server is “lists.lyris.net”, a custom domain will mask all links to look like they are coming from your organization, e.g. “lists.example.com.”
What Can I Use for a Custom Domain?
You may add a word to any domain you control to create a custom subdomain. For example, if you owned the domain “example.com”, you could create “lists.example.com”, “offers.example.com” and so forth.
You couldn’t use just “example.com”, as email for that domain is already going to your organization’s mail server.
How Can I Create a Custom Domain?
Create a custom domain in DNS.
Once you’ve decided what your domain will be, you must contact the person in charge of your domain record and request that they create a CNAME DNS entry. For example, let’s say your domain name is “example.com”, and you have a list on “lists.lyris.net”. You want to use a custom domain “lists.example.com”. You would create a DNS entry:
Lists.example.com IN CNAME lists.lyris.net.
2. Inform Support the name has been created.
Create a ticket hereinforming Support the custom domain is ready. They will enable your server to use it.
What if I want to use A/MX Records?
The advantage of using a CNAME record is that if your server must be moved to a different IP address, you will not have any interruption of service.
If you would like to use A/MX records instead, make the following DNS entries with the appropriate values for you:
Lists.example.com IN A 192.168.1.200
Lists.example.com IN MX lists.lyris.net
Lists.example.com IN TXT "v=spf1 a mx -all"
For “lists.example.com” you should use the custom domain you’d like to use, for “192.168.1.200” the IP address of your ListManager server, and for “lists.lyris.net” the name of your ListManager server.
The TXT record creates an SPF/Sender ID record that assists with deliverability.
NOTE If you use A/MX records for your custom domain and if we need to change the IP address for your server your custom hostname will not work until you change your records to reflect the new IP address.
Lyris, Inc. Self-Serve Portal:
6401 Hollis Street., # 125
Emeryville, CA 94608
Customer Support:
1-888-LYRIS-CS (1-888-597-4727)
or
1-571-730-5259
Hours:
Monday through Friday
6:00 a.m.--6:00 p.m. PST
http://www.lyris.com/customer-service/contact-support/